Speaking and writing

Jumplink: Book

Jumplink: Reports

Jumplink: Presentations



Claire Rowland is lead author of the book “Designing Connected Products” (O’Reilly, 2015).

“This is more than a UX book; it covers all of the critical design and technology issues around making great connected products.”

– David Rose, author of “Enchanted Objects”

“As a grizzled veteran of several campaigns within the matter-battle of the Internet of Things, I was pleasantly surprised to find the number of times this book made me pause, think, and rethink my own work (and that of others). A very valuable addition to the canon of design thinking in this emerging area.”

– Matt Jones, Interaction Design Director, Google Creative Lab

LINK: Visit the book website >



UX and service design for connected products IoTUK UX and Service Design for Connected Products Report (June 2018, free, no registration required)

Powered by the Digital Catapult and Future Cities Catapult, IoTUK is a programme of activities that seeks to advance the UK’s global leadership in the Internet of Things (IoT) and increase the adoption of high quality IoT technologies and services throughout businesses and the public sector. Claire was commissioned to write a report on UX and service design for small-medium sized enterprises developing IoT products, focusing on practical guidance and highlighting effective UK case studies.

“An amazing resource… brilliantly written.”

-Jon Marshall, Pentagram (formerly of Map Project Office)


Claire also recently published a short blog post for Method: 5 questions for connected product UX. This covers some of the same topics.(could screen grab the top of the page – from Medium logo down to the masthead image, to illustrate this).


LINK: O’Reilly Report, UX Design for the Internet of Things: why it’s more than UI and industrial design (2015, free, registration required).

This report, written as a teaser promotion for Designing Connected Products, introduces a framework for understanding the UX of consumer IoT products, from UI and industrial design, through interusability (distributed UX) and conceptual models, to productisation, business models and technology/platform enablers.






Claire is a regular invited conference speaker on design and IoT, with key engagements including O’Reilly Solid, O’Reilly Design, Thingscon, UXLondon, Thingmonk, Bosch Connected Experience and UXLisbon. (add links).

Sample slide decks:

Systems, discontinuities and thinking beyond UI: Key questions for designing connected products: UXScotland 2018 keynote 

UX for systems of connected products UX Day Mannheim 2016 keynote, there is also a video.

Design for failure in the IoT: what could possibly go wrong? Designing for the Internet of Things 2016

Sample videos:

Direct manipulation is broken O’Reilly Design Conference 2016  

What’s different about UX for the internet of things? ThingsCon Amsterdam 2015

 I’m taking on fewer speaking engagements these days in order to focus on project work. But if you’d like me to speak at your event, drop me a line, I’m happy to chat about it.

LINK: See all Claire’s presentations on Slideshare >