IoTUK report: UX and service design for connected products
The IoTUK team at the Digital Catapult invited me to write a practical guide on designing IoT products and services for UK businesses, covering key UX considerations, guidance on ensuring effective team collaboration and lots of practical examples.
As well as my own experience the report also draws on interviews with British IoT design thinkers and organisations who’ve taken innovative approaches to IoT products, such as Elvie/Chiaro, Professor Paul Coulton at Lancaster University, Ding/Ome, Stannah, and Ross Atkin.